Warranty

Warranty

 

Wood/metal products warranty

The company's liability for defective merchandise is limited to replacement or repair of that merchandise.

  • Elite Design provides a limited one-year warranty to the original purchaser of Elite Design wood furnishings from an authorized dealer. We warranty that the furniture is free from defects in material and workmanship as noted. This warranty does not apply to purchasers of as-is or distressed products or display samples. Color and finish variations are natural in wood and are not covered by this warranty. This warranty applies under conditions of normal household use but does not apply to fading (furniture should not be placed in direct sunlight) or defects that result from negligence, soiling, improper cleaning, misuse, abnormal use, accident, or commercial use. For fabrics on our chairs, this warranty does not apply to piling, cleaning, shrinkage, wrinkling, wear, dye-lot variance, damage or failure due to chemical treatment other than by the fabric manufacturer, or damage caused by pets.  Elite Design will, for one year following the date of the original purchase, at Elite Design's sole discretion, repair or replace, or provide a substitute for, any piece or part found by Elite Design to be defective in material or workmanship. Any costs for packing and shipping are not covered under this warranty. Service claims under this warranty should be made through the retail store from which the furniture was purchased. To obtain proper service under this warranty, the original purchase receipt should be kept.

Special notes on solid wood items:

All solid wood furnishings from Elite Design Furnishings are professionally dried to 6-8% moisture content before any production begins. We prefer and actually seek out wood with interesting natural characteristics like twists and colour variations, this is the inherent character of wood and is not considered a defect in material. Solid wood adjusts at different times of the year to the moisture content of the air, in a sense the wood breathes just like us. Wood will also adjust to the moisture content of your home and it surroundings. You may notice your solid wood furniture piece move ever so slightly or even develop small cracks or dips. THIS IS NORMAL. 

A dry home or office environment may cause the wood to move or crack more than a home with proper humidity. Be sure your home has proper humidity levels throughout the year. You can purchase a humidity meter from most hardware stores and we strongly urge you to check before the arrival of your furniture piece. Keep in mind that wood does have a life of its own and even with proper measures taken in the environment and by our team in the construction process, you may notice some movement. Cracks can be easily fixed by placing wood putty in with a plastic putty knife. Simply tape the outside edge of the crack and fill. Some cracks or splits can be highlighted by dabbing black stain in the crack. 
If you notice surface cracks....this is normal. If you notice some cracking on the ends this is also normal activity for solid wood furniture.

To avoid excessive warping or cracking keep relative humidity of about 45-55% and a little bit of air movement is said to be ideal for wood objects in general. Change thermostat settings gradually as seasons change. A sudden change in temperature or humidity is the worst thing possible as moisture will be sucked out of or pushed into the material far too quickly causing tension inside it. Excess heat and dryness can even cause cracking and splitting within hours. It is also important to remember that placing your piece in front of a window in direct sunlight can dry out your piece and cause cracking and splits!

The main causes of damage to wooden furniture are careless handling and environmental conditions in the surroundings of your wood piece. Once again please keep in mind that movement just as small cracks in the surface of your solid edged furniture piece is NORMAL and part of the nature of the wood. You may notice lifting on the epoxy or resin fills. This is from the natural movement of the wood also.

Light is a natural enemy of all organic materials; it is especially harmful for wood because the damage is cumulative (meaning it gets worse over time) and irreversible. Light can turn light woods dark, and bleach out dark woods. It can also affect the finish, stain, or paint on the surface—leaving it discoloured, opaque, cracked, or brittle. Leaving your wood piece in direct sunlight i.e....huge windows with lot of sunlight all day long will not be good for your furniture piece, It may warp and crack! We suggest blinds or a sheet covering if leaving it exposed to direct sunlight on a ongoing basis. 

Also, it is important NOT to place hot mugs or plates directly on the wood surface as it may mark the finish. We also would advise that you avoid placing your wood piece on flooring that has in floor heating. Especially with wood legs. The constant heat on the wood absorbs any of the moisture left in the wood and will further promote splitting and cracking. 

Wood is composed of cellulose (a molecule with an affinity for water) and it is porous; as a result it is vulnerable to humidity. When moisture in the air increases (i.e. humidity rises), wood absorbs water and swells a little; when the air dries out (i.e. humidity decreases), wood gives off moisture and shrinks. These responses to changes in humidity weaken glue joins, can cause wood to split or crack, and may damage its finish. These are all characteristics that should be accepted when purchasing solid wood furnishings

 

Upholstery warranty

The company's liability for defective merchandise is limited to replacement or repair of that merchandise.

  • Elite Design warrants to the original purchaser of elite design upholstery from an authorized dealer that the furniture is free from defects in material and workmanship as noted. Warranties do not apply to purchasers of as-is or distressed products or display samples. elite design will, at its option in its sole discretion, repair or replace, or provide a substitute for, any part or parts found to be defective in material or workmanship by elite design for a period of five (5) years from the date of the original purchase. Any costs for packing and shipping are not covered under this warranty. Service claims under this warranty are to be made through the retail store from which the furniture was purchased. To obtain proper service under this warranty, the original purchase receipt indicating style and fabric descriptions should be kept.  This warranty applies under condition of normal household use, but does not apply to defects that result from negligence, misuse, abnormal use, accident or commercial use.  These warranties are the only relief available to you for this furniture. These warranties are in lieu of all other warranties, express or implied, including the implied warranties of merchantability and fitness for a particular purpose. elite design will not be liable for any special, incidental, consequential, or indirect damages, even if it has reason to know in advance that they are possible. These warranties give you specific legal rights, and you may have other rights that vary from country to country. Some areas do not allow the exclusion of implied warranties or the limitation of damages, so the above exclusions and limitations may not apply to you. In the event the warranty exclusions do not apply to you, then, where legally permissible, such implied warranties are limited in duration to the stated warranty period and no warranties apply after that period. In circumstances in which the warranties provided herein do not apply, the products involved are, where legally permissible, still subject to the above disclaimer of implied warranties and the above limitation of damages. elite design does not authorize anyone, including its dealers, to create for it any other warranty, obligations, or liability in connection with its products.
  • Frame construction - elite design warrants the frame against breakage due to defects in material or workmanship for five (5) years. This warranty is extended to the original purchaser only and is valid only if the item is covered in the original fabric. Products covered in the customer's own fabric are not covered under this warranty.
  • Spring or webbing construction - elite design warrants the spring or webbing construction against breakage due to defects in material and workmanship for five (5) years.
  • Cushions - elite design offers to the original purchaser a limited one (1) year warranty on seat cushions against defects and loss of resiliency. the loss of resiliency should not, however, be confused with a slight softening and flattening of the fibers and foam that will occur as a result of normal use and aging. Cushions and filling material will begin to soften and conform to the shape of the user and these qualities should not be considered manufacturing defects.
  • Upholstery - normally, fabrics are not warranted; however, elite design does offer to our customers a limited warranty against defects in material or workmanship of one year in this important category. This warranty does not cover fading (upholstered fabric should never be placed in the direct sunlight), piling, cleaning, or shrinkage; and is not valid where there is evidence of soiling, misuse, abuse, negligence, accidents or commercial use. Please note: dye lots may vary and is characteristic of certain fabrics. Warranty does not apply to dye lot variance, and exact match of shade on fabric repairs cannot be assured.  Fabric damage or failure due to chemical treatment other than by the fabric manufacturer or improper cleaning is also excluded from this warranty.  Household pets should not be allowed on your furniture. evidence of animal use will render void any warranty by elite design